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 INTERACTIVE SERVICES
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1. INTRODUCTION
2. EXAMPLES OF APPLICATIONS
3. I-MEDIA'S SERVICES
1.
INTRODUCTION
I-Media lets you offer your correspondents an interactive
vocal service, accessible through a low cost or toll free
number, 24 hours a day, 7 days a week.
Click on
the diagram for an enlarged view
2.
EXAMPLES OF APPLICATIONS
- Customer relations management: receiving and automatic
handling of caller requests.
- Providing general information.
- Providing individual information to a caller.
- Transferring calls to the most appropriate adviser for
the request.
- Presenting promotional events.
- Product catalogs.
- Promotional games and contests.
- Providing standard information: opening hours, contact
details.
- Downloading cliparts and ring tones.
- Unified messaging.
3.
I-MEDIA'S SERVICES
Calls are handled by an interactive vocal server (IVS) platform
that gives access to interactive voice services via the telephone
network. The IVS has the power to satisfy every customer requirement.
IVS is an effective solution for businesses that wish to offer
their customers 24-hour service or a high-performance telephone
answering system :
- Answer and inform.
- Reply to every call, even when a call receiving service
is saturated.
- Manage queues.
- Manage dates.
- Reply to calls outside working hours.
- Take messages.
- Handle data such as numbers left by callers to call
back on.
- Inform callers of estimated waiting time for their call
to be received.
- Send documents using stored information.
- Populate your database of companies.
- Count numbers of incoming and outgoing calls.
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